How do I register as an author?

To register as an author click on REGISTER FOR FREE in the top menu.

In the AUTHOR box click on JOIN NOW.

Fill in the Registration Form and click SUBMIT.

It is important that you read the text of each box first. You should also look over the Terms of Service and Privacy Policy.

Can I use an alias?

You must use your real name to register for the site, but you can choose a user name and as an author you can give your store a unique name.

When you’re choosing your user name and store name, please remember that the Patchwork Marketplace is an excellent opportunity to develop your personal and professional brand, so you may want to use a variation of your real name or a name that is already associated with you in some way.

Please note that your profile name (the name that will show next to all your products) cannot be changed once you submit it. Your store name, however, can be changed anytime.

What kinds of resources are most sought-after by Patchwork Marketplace members?

The resources that are most sought after on Patchwork will surely evolve over time, but as of today, we know that the Patchwork Marketplace community is looking for well-designed, comprehensive resources that save them time and are easily adaptable to their program.

STORE ACCOUNT

How do I edit my profile picture?

After logging in, hover your mouse over MY PROFILE and click on AUTHOR DASHBOARD.

Click on PROFILE in the seller dashboard menu.

Click on UPLOAD AVATAR.

Click on SELECT FILES.

Open the image you want to use.

Click on SELECT AS AVATAR.

Click SUBMIT.

How do I add a store header image?

After logging in, hover your mouse over MY PROFILE and click on AUTHOR DASHBOARD.

Click on PROFILE in the seller dashboard menu.

Under FILE UPLOAD click on CHOOSE FILE. The best size to use is 1200 x 250 pixels at 72dpi.

Click on SELECT FILES.

Open the image you want to use.

Click on INSERT FILE URL.

Click SUBMIT.

How do I close my store account?

If you would like to close your store:

  1. Delete all of your products.
  2. Email support@patchworkmarketplace.com that you want to close your store.

Once we receive your request, we will close your store and email you back.

Does Patchwork Marketplace have an affiliate program?

We do not currently have an affiliate (referral) program. We are looking into adding one. If you are interested in an affiliate program and would like to be contacted when it happens, ask to be put on the affiliate list by contacting us at support@patchworkmarketplace.com.

I live outside of the U.S. Can I sell on the Patchwork Marketplace?

You do not have to live in the U.S. to sell on the Patchwork Marketplace.

Make sure you’re following your local tax laws, etc.

Many Patchwork Marketplace users are English speakers, so many of the resources you’ll see posted are in English, but you’re more than welcome to post resources in any language.

We use PayPal to deliver your earnings, so you’ll want to set up a PayPal account and ensure that PayPal services in your country are enabled for receiving payments.

Visit PayPal Worldwide to see if your country is included in their network for receiving payments and to sign up for an account.

Can I create an alias instead of using my real name?

You must use your real name to register for the site, but you can choose any DISPLAY NAME you’d like. This will be the name that shows next to your product thumbnails and under your image.

When you’re choosing your DISPLAY NAME, please remember that the Patchwork Marketplace is an excellent opportunity to develop your personal and professional brand, so you may want to use a variation of your real name or a name that is already associated with you in some way.

The DISPLAY NAME is different from your USER NAME and STORE NAME. The USER NAME is what you’ll use to log-in. The STORE NAME will only show on your store page.

Please Note: The only way to change your DISPLAY NAME once you’ve registered is to contact support at support@patchworkmarketplace.com. In your email tell us what you would like to change it to.

PRODUCTS/RESOURCES

What can I sell on Patchwork?

All items must be downloadable. No physical products. This can include things like:

  • Activity Instructions
  • Staff Evaluation Templates
  • Lesson Plans
  • Blueprints
  • Printables
  • Worksheets
  • Planning Calendars
  • Products that aid in the creation of resources, including fonts, clipart, and other graphics

Here are some specific examples. These are just a few examples as there are literally thousands of products that would be great to sell in the Patchwork Marketplace.

  • Campfire Stories
  • Craft Instructions
  • Drama Games
  • Instruction on Group Initiatives
  • Blueprints on Building Something
  • Skits
  • Nature Activities
  • Science Projects
  • 10 Ways to Improve Your Community Easter Event
  • Staff Evaluation Templates
  • Camper Behavior Program
  • Bullying Program
  • Cabin Discussion Cards Template
  • After School Program Guide
  • Family Camp Activity Set
  • How to Build a Santa Chair
  • Camp Wide Game Instructions
  • Carnival Game Building Instructions
  • Guide to Running a Day Camp at a Dance | Martial Arts | Gymnastics Studio
  • Guide to Running a Day Camp at a Museum
  • Pine Tree Lesson Plan
  • Chaparral Lesson Plan
  • Ocean Animals Lesson Plan
  • Family Fun Ideas for an RV Resort
  • Guide to Building a Rock Throwing Range
  • Theme Guide
  • Tips and Tricks on Getting Accredited
  • Yoga Class Lesson Plan
  • Evening Activity Instruction
  • 10 Games for Pre-School Age
  • CIT/ LIT Curriculum
  • Button/Pin Templates
  • Tips and Tricks on Staff Supervision
  • How to Run an Effective Group Interview Day
  • Budgeting 101 with Templates
  • How to Run a Home Party (marketing)
  • Faith Based Camp Lesson Plans
  • An Intro to Working with Special Needs Campers
  • Tips and Tricks for First Time Counselors
  • How to do a Color Run
  • Kangaroo Court Instructions
  • 10 Pool Games
  • Marketing Ideas
  • Outdoor Cooking Recipes
  • An Awesome Rainy (or blistering hot) Day Activities
  • Staff Training Lesson Plan
  • Time Management Techniques
  • A Guide to Leading Conference Workshops
  • Quick Guide to Starting a Gardening Program at Camp

Please steer away from anything you’d find online for free.

If you have an idea or two that you aren’t quite sure about, feel free to email us at support@patchworkmarketplace.com for our thoughts.

What can I not sell on Patchwork?
  • Items that infringe on copyrights or trademarks – Resources that aren’t the original authorship of the seller (your work must be your own, unless you’ve gotten permission).
  • Items requiring additional steps for Buyers to access their purchase – All digital resources should be accessible and downloadable directly from the Patchwork website.
  • Items that direct buyers to another online retailer – Resources that link to other online retailers or e-commerce sites.
  • Items that aren’t resources for recreation professionals (gifts, apparel, swag, etc).
  • Physical Products – Everything must be downloadable.
How do I add products to my store?

After logging in, hover your mouse over MY PROFILE and click on AUTHOR DASHBOARD.

Click on ADD PRODUCT in the seller dashboard menu.

Add your PRODUCT TITLE.

Add a DESCRIPTION. This is your chance to sell your product. Include a detailed description. Write about the benefits of your resource.

Add the PRICE and the FILE. The FILE is your resource/product. You can only upload one file. If your resource includes multiple files, put them in one folder and create a ZIP file. To do this on a MAC, right click on the folder and choose Compress “file name”. On a PC right click and hover on “Send to” then click “Compressed (zipped) folder”.

Choose one of the COPYRIGHT options.

Choose the CATEGORIES that best fit your resource. This will be one of the best ways buyers can find your resources. Please limit your resource to 4 categories.

Choose which AGE GROUPS your resource is best for.

Write the resource FILE TYPE. Is it a PDF, Word doc, PowerPoint, ZIP file, etc.?

Upload the FEATURED THUMBNAIL IMAGE. This will be the image on the SHOP page and on the HOME page if it is a featured, popular or recent product. The best size image is 350px wide x 250px high.

What if I can't upload a file?

If you’re unable to successfully upload a resource file, it’s likely due to one of these issues:

  • File size is too large — it must be less than 200MB.
  • Your internet browser isn’t up-to-date.
  • Your organization has placed restrictions on your work device (e.g., laptop, tablet) — if you’re trying to upload resources from work, or on a work device, either switch to a personal device or speak to your IT Team about adjusting restrictions.
How do I update my products?

After logging in, hover your mouse over MY PROFILE and click on AUTHOR DASHBOARD.

Click on PRODUCTS in the seller dashboard menu.

Click on EDIT of the product you want to update.

Make any changes/updates you’d like.

Click SUBMIT to save your changes.

How do I delete products from my store?

After logging in, hover your mouse over MY PROFILE and click on AUTHOR DASHBOARD.

Click on PRODUCTS in the seller dashboard menu.

Click on DELETE of the product you want to remove.

Confirm your selection by clicking DELETE.

Can I use images I find on the internet in my resources?

Can you use images you find on the internet?

Yes, and no. Please be sure that any images you use in your resources are being used with permission and in the way the owner intended. For a list of recommended websites to find photos visit our sellers guidelines section.

Be very weary of using images you found in a Google search, you may not have permission to use them and it could lead to a copyright infringement claim against you.

Can you help me with other questions about copyright?

While we cannot give specific advice on copyright questions, as we are not lawyers, we do include some useful information in our Seller’s Guide.

There is a lot of information on this subject and we are working to compile the relevant information about copyrights. Please check back to this page in a few weeks. Thank you.

What should I do if my resource contains more than one file?

We only allow one file to be uploaded per product/resource. If your resource is made up of multiple files you’ll need to create a ZIP file.

Start by creating a folder on your computer, and adding all the files associated with your resource to that folder.

For Mac users, right click on the folder and click on Compress “name of folder”. This will create the ZIP file.

For PC users, right click on the folder and choose “Send to”, then click on “Compressed (zipped) folder”. This will create the ZIP file.

Upload the ZIP file to your product page on Patchwork.

Can Patchwork remove a comment or rating left by a buyer?

Patchwork Marketplace encourages buyers to leave ratings and feedback for resources they have purchased, but sometimes authors may feel that a low rating or negative feedback is unjust or unfair. Please note that only verified buyers of the product can leave a rating and feedback.

It’s important to allow all ratings and feedback to be available. If only 5 star ratings were allowed, that would defeat the whole reason for having the rating system. That being said, there are a few reasons to cause Patchwork Marketplace admins to delete ratings and feedback.

  • If the feedback includes foul language or is found to be abusive.
  • If the buyer has technical issues and is unable to actually view or use the resource.
  • If the feedback has nothing to do with the product and is only an advertisement for something else.

If none of these reasons apply, we must let the rating and feedback stay.

What size should the Featured Thumbnail Image be?

The Featured Thumbnail Image should be 350px wide x 250 pixels high. The resolution should be 72dpi. If you don’t know what the resolution is, don’t worry about it.

How do I create the Featured Thumbnail Image?

The You can use software like Photoshop or a free online graphic design site like Canva.com.

What size should the Preview Images be?

The Preview Images should be no bigger than 750px wide x 750 pixels high. Having them 600×600 might be better.

The resolution should be 72dpi. If you don’t know what the resolution is, don’t worry about it.

What's the difference between the Featured Thumbnail Image and the Preview Images?

The Featured Thumbnail Image is the image that is shown on the main Products page and any other page where the resource may be featured.

The Preview Images are the images that are shown on your main resource sales page.

How do I know what to charge for a resource?

There are a lot of factors that go into this including the size of the file, the type of file (i.e. Word doc vs multi-layer Photoshop template), etc.

A basic guideline for PDFs and Word documents is 10¢-25¢ per page. The lowest amount you may charge for a resource on Patchwork is $2.00. 

Why do I have to provide a resource that can be downloaded for FREE?

We require all authors’ first resource to be a part of our Earned Points program. We offer this benefit to our members because…

  1. We believe this practice benefits the camp and recreation community as a whole.
  2. Free downloads serve as your introduction to your work.
  3. The Freebies of the Week program encourages buyers to return to the site. The more traffic the site has, the better it is for you and all Patchwork authors.

Many authors offer multiple resources for this program because they know that customers who like their work are more likely to purchase their other items.

Should I charge sales tax?

Patchwork doesn’t collect sales tax on purchases from the site. 

You may be responsible for paying federal and state income taxes on any of your resource sales. You may also be responsible for collecting sales tax on any purchases made by members located in the state where you live. However, we’re not tax advisors. As a result, we recommend that you consult a tax professional to get more advice about your own specific circumstances.

What types of files can I upload?

You can upload pretty much any type of file including PowerPoint, audio and video. Most resources will be PDF, Word, Excel and PowerPoint.

If you find a file type that cannot be uploaded please contact us.

How do you protect my files?

All files (with the exception of images) are protected from theft. When a file is uploaded, it is automatically placed in a special folder on our server that is protected via a . htaccess file. This prevents a web browser from simply visiting the folder that holds your files and viewing them all.

The download link the customer receives goes to a special URL that determines if the file is allowed to be accessed at all, fetches the file and sends it.

Image files are one exception to the “protected” rule. They are left unprotected so that your visitors can actually see the images you upload – like your featured image. Because of this, it’s important to note that if you happen to be selling images, image files will not be protected even though they are in the protected directory. To fix this, we recommend that your actual deliverable files are compressed into a .zip file before uploading to your shop.

PROMOTING RESOURCES AND SHOP

Can I hold a sale?

Unfortunately, we are not able to show items as being on sale. Nor can authors create a discount code. If you would like to create a discount code, contact us and we can do it on our end and give you a discount code to send to potential buyers.

If we find that having the ability to offer discounts and hold sales is something many authors want, we will look into offering that option. Please let us know.

You can, of course, change the prices on your resources at any time.

Is there a way to promote a resource on the site?

We do have the ability to show “featured” products on the home page. We haven’t decided if we are going to feature different products each week on a rotation basis or if we are going to offer those premium spots for a small fee. Please let us know what you, as an author, would prefer by sending us an email.  

How can I promote my shop?

On your Author dashboard you will find the url of your store. For example, it would look like this, https://patworkmarketplace.com/vendor/your-name, with your name in place of ‘your-name’.

You can post your shop url wherever you like (emails, Facebook, Twitter, etc.). It will take visitors directly to your shop page.

MY CUSTOMERS

What do I do if a buyer is unhappy?

Our advice is to address any issues as quickly as possible. One of the wonderful things about selling through Patchwork Marketplace is that it’s an opportunity for you to build your brand. One way to build a successful brand is to address concerns in an honest and helpful way.

As part of that branding, you will most likely want to stand by your product and offer a refund if there was a problem with the product. To do that, please contact us and let us know:

  • The Buyer’s name
  • The resource you’d like to refund
  • Why you’d like to offer a refund

We will help issue the refund on your behalf.

How do I refund a buyer?

To offer a refund, please contact us and let us know:

  • The Buyer’s name
  • The resource you’d like to refund
  • Why you’d like to offer a refund

We will help issue the refund on your behalf.

What if a buyer asks me a technical question?

If you do not know the answer , have them contact us. Our contact info is at the bottom of any page on the site. We’ll try to help troubleshoot there technical issues. 

If the Buyer left a negative comment and poor rating based on a technical problem on their end, let us know so we can help them. We will also delete the comment and rating they left.

How do I contact a buyer?

We respect and protect our members’ privacy. We do not give out an Author’s personal information (email, phone number, address) to Buyers who purchase their resources or anyone else, nor do we give out Buyers’ information to Authors. 

We respect your privacy, and expect all members to do the same. Unsolicited communications sent outside of Patchwork to other members of the community is considered spam.

If you would like to contact a Buyer to address an issue with a resource or to offer a refund, contact us and we can reach out to them on your behalf.

However, if they use the contact form on your shop page, it will be sent to you via email. At that point you can reply to them without going through Patchwork.

MY ROYALTY PAYMENTS

When will I get paid?

Patchwork Marketplace makes royalty payments monthly. You’ll receive your payment within 10 days from the end of each month.

All payments are made via PayPal. Make sure you have a PayPal account and that we have the email address associated with that account. Your PayPal email can be added to your profile at any time. You can make changes to your Profile account via your Authors dashboard.