Episode 35: Bringing the Magic of Disney to Camp



Curt leads us on a fantastic journey of applying Disney teachings to camps.
Also, find out what made Curt go “Woah” and about the time he felt like he failed a staff member. Learn what surprise and delight vs extinction mean in terms of managing teams and how everyone and everyTHING should be walking the talk.

Curt’s favourite roundtable submission – The wishing area

Books referenced
Inside the Magic Kingdom, 7 keys to Disney’s success
The Disney Way

“What you do thunders above your head so loudly I cannot hear the words you speak. “
– Ralph Waldo Emerson

Here are the bullet points of Curt’s Disney advice, obviously there are more details and information in the episode but we thought you’d like a glimpse of the brilliance. 🙂

  1. Treat your customers like guests.
  2. Dare to take calculated risks in order to bring innovative to fruition.
  3. Train extensively and constantly reinforce the companies culture – friendly reminder about our Whimsy episode and Pinterest board. 🙂
  4. Pay fantastic attention to detail.
  5. The competition is anyone the customer compares you with.
  6. Customers are best heard through many ears.
  7. Reward, recognize, and celebrate.
  8. Support, empower, and reward employees.
  9. Give every member of your organization a chance to dream and tap into the creativity those dreams embody.

Things we’re grateful for

Patti – Meditation
Curt – 2 Ply toilet paper

Random Questions

Do you use water first and then toothpaste, or toothpaste and then water?
Curt – Sandwiches
Patti – Does not sandwich

What is your perfect day?
Patti – “That’s a tough one. I’d have to say April 25th. Because it’s not too hot, not too cold, all you need is a light jacket.”
Curt – Hasn’t put a lot of thought into his answer … although he knows what kind of scent he wants in the air.

How to reach us

Curt: Summer Camp Pro

Patti: The Camp Nerd

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